Shipping policy
**SHIPPING, RETURNS & REFUND POLICY**
**Effective Date:** 13/July/2026
At Zawyacorner.com, we aim to provide a smooth and transparent shopping experience. As we work with global fulfillment partners, including Zendrop, this policy explains how shipping, returns, and refunds are handled.
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## 1. Order Processing
Orders are processed within **1–3 business days** (excluding weekends and public holidays). During peak periods, processing may take up to **5 business days**.
Once shipped, you will receive a confirmation email with tracking details.
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## 2. Shipping & Delivery
Estimated delivery times:
* **Standard International Shipping:** 10–15 business days
* **Faster Shipping (selected items):** 3–7 business days (if shipped from local warehouses)
Orders may arrive in separate packages depending on product availability and warehouse location.
Delivery times are estimates and may vary due to customs, logistics delays, or high demand.
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## 3. Tracking
Tracking information will be provided once your order is shipped.
Please allow up to **3 business days** for tracking updates to appear.
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## 4. IMPORTANT: How Returns & Refunds Work
We operate using a global fulfillment model. This means:
* We handle all customer support directly
* Our suppliers (including Zendrop) do not interact with customers
* Customers must contact us before attempting any return
❗ **Do NOT send items back without contacting us first. Unauthorized returns will not be accepted.**
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## 5. Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to cancel your order within **14 days of receiving it**, without providing a reason.
To exercise this right, contact us at:
Email: support@zawyacorner.com
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## 6. Returns Policy (Zendrop-Aligned)
Due to the nature of international fulfillment:
* **We generally do not require physical returns**
* In many cases, customers may be offered:
* A replacement
* A partial refund
* A full refund (without return)
If a return is required:
* You must request approval first
* Return instructions and address will be provided after approval
* Return shipping costs may apply unless the item is defective
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## 7. Refunds
Refunds are handled directly by us (the store), not by our suppliers.
Once approved:
* Refunds are issued to your original payment method
* Processing time: **up to 14 business days**
* For EU customers, standard delivery costs will be included where applicable
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## 8. Damaged, Incorrect, or Missing Items
If you receive a damaged, incorrect, or missing item:
* Contact us within **48 hours of delivery**
* Provide photo or video evidence
You will be eligible for:
* Replacement
* Or full refund
No return will be required in most cases.
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## 9. Lost or Delayed Orders
If your order does not arrive within the expected timeframe:
* Contact us for support
* We will investigate and offer:
* Replacement
* Or refund (where applicable)
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## 10. Incorrect Address
Customers are responsible for providing accurate shipping information.
We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.
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## 11. Order Cancellations
Orders can be canceled within **12 hours of purchase**.
After this period, orders may already be processed and cannot be canceled.
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## 12. Contact Us
For all inquiries, including returns and refunds, please contact:
Email: support@zawyacorner.com
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**By placing an order with us, you agree to this Shipping, Returns & Refund Policy.**